Last updated: March 13, 2023

Welcome to Looké Cosmetics official website www.lookecosmetics.com (the "Site"). Looké Cosmetics (“looke”, "we" or "us") is owned and founded by PT AVO INNOVATION TECHNOLOGY. The term "looke" in these Terms apply when we act on our own behalf both as the operator Site and App (collectively, the "Services"). These Terms found in this Site relating to specific functions, features, as well as customer service, all considered to be part of and included in these Terms of Use (the "Terms").

Please read these Terms carefully. These Terms govern the use and access to the Site and/or the Services. By accessing the Site and/or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, then you do not/stop accessing and/or using the Site or the Services.

1. General

(a) Requirements

The use of the Site and/or the Services is limited to Customer ("you") aged 17 years old and above. Customers aged under 17 years old are not eligible to make any activity on the Site unless with the involvement of a parent or guardian.

(b) Privacy

We respect your privacy. Please read more about our Privacy Policy.

2. User Content

You can submit any content (such as messages, reviews, photos/images, videos, or other materials (collectively, “User Content”)) to us. The content will be deemed as non-proprietary and non-confidential and may be used by us, our affiliates or others without restriction. You represent and warrant that you own or otherwise you will control over the content submitted and uploaded, will not violate the rights of any third party in any way, including but not limited to the privacy rights, publicity rights, copyrights, contract rights or any intellectual property or proprietary rights.

By collecting, submitting, posting, and uploading User Content with or without being asked, through the Site or other media, you grant us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

Your submitted User Content is not confidential, but if you want to keep it confidential, do not submit it to our Site. We also have no obligation to maintain or provide copies of any User Content. You admit that we reserve the right to modify, refuse or remove any User Content, for any reason or no reason, without prior notice.

3. Modification and Removal of Content

We reserve the right to filter, modify, abbreviate, or remove, in whole or in part the content and/or features of the Site or the Service, without giving any reason and prior notice, and we are not responsible if the filtering, modification, shortening or removal prevents you to access the Site or any part of the Services. We also reserve the right to remove or to filter the User Content posted by you if the content violates our guidelines (content inaccurate, obscene, vulgar, offensive, defamatory, deceptive, false, pornography-related, or spam). We have no obligation to maintain or to provide copies of any content, and also we cannot guarantee confidentiality regarding your content.

4. Your Account

When you set up an account, you are required to provide your account information – name, email address, birth date, and password. You are responsible to keep and to maintain your account confidentiality. You are also responsible for any and all use of your account information and all orders and activities that occur under or in connection with your account. You must notify us immediately if you know or have reason to suspect that the confidentiality of your account interrupted or if your account being used without authorization or if you need to update your account information.

You hereby agree to be bound of the access to the Site and/or the use to the Service (whether the access or use of these with your consent or not), and you agree that we reserve the right (but not the obligation) to hold and assume that the use of your account is done by your own (as long as no previous report unauthorized use of your account that has been proven) and entitled to conclude that the use/activities are performed or submitted by you or your representatives. You further agree to accept responsibility for all activities that occur with your permission or authorization under your account, or because you fail to maintain sufficient security over your account. You also agree not to register for more than one account, register for an account on behalf of an individual other than yourself without such an individual's authorization, or register for an account on behalf of any group or entity.

5. Price and Product Description

We always strive to provide an accurate description and price of the product. An error may occur but we are doing our best to provide that information to be accurate, current and error-free.

The prices on our site are given in Indonesian Rupiah (Rp). Prices are subject to change if there are certain things happen. All prices listed are excluded from shipping and packing costs. We reserve the right to change the price list at any time without giving any reason or prior notice to you.

6. Product Order

You can order all of our products at our Business Partners (Distributor NASA) available both Online - at the marketplace and Offline - at the nearby area. All the order process and shipment are handling by our Partners. Please make sure to choose the product sold by our Partner with the retail price that we are stated in our Site.

7. Return Policy

(a) If you accept defect products, you can return the product to us within thirty (30) days upon receiving it. Products must be intact, have not been used at all and must be in the original brand packaging (if any).

(b) Procedures for returning the products: Firstly, you should send an email to our beauty assistance within a maximum period of 30 days after the product is received. In an e-mail, you are required to provide information and reason why you want to return the product. You can wait for a reply from us as a sign of whether your request is approved or not. This reply will be accompanied by a form of product returns. 
Secondly, if you have received the approval of the product returns from our e-mail, then you need to fill the form and send back to us. Without sending the form, the return or exchange products will not be accepted. 
Thirdly, after receiving an e-mail as a sign of approval of product returns, we will give you a time to send the products to us no later than 10 days after the e-mail is received. If passed these provisions, we reserve the right to cancel the exchange of products and replace it with a credit coupon (cannot be cashed. It can only be used to purchase on the Site).

(c) Cost of Product Returns: If you return the products, you shall pay for the shipping cost in accordance with the expedition rates appointed by us. The total cost will be adjusted to the expedition rates to your address. 

(d) Product Returns Duration: The duration for returning the products depends on the response time between you and our beauty assistance as well as the expedition chosen to send the products.

7.1 Other provisions: If there is an error in delivery or the courier input an error on the expedition, you agree that we are not responsible for it.

8. Promo

Promo is an attempt to inform or offer the products or services in order to draw potential consumers to purchase. Looké Promotion is a promotion held by our Business Partners to customers/prospective customers. This promotion held at certain periods that are themed according to the Business Partner activity.

9. Intellectual Property

The entire content available on the Site, including but not limited to trademarks, logos, features, functions, text, graphics, button icons, images, title, names, video materials, audio materials, and software (collectively, the “Content”) is own by us, our parents, subsidiaries, affiliates, partners or licensors and is protected by the copyright laws and the applicable laws in Indonesia and worldwide that protect the Content.

10. Prohibition

You agree and will not to:
(a) Act as another person/entity, or provide false information, or claiming to be another person or entity;
(b) use the Site or Services for any purpose that is unlawful (illegal);
(c) Seek to gain unauthorized access to or interfere with or disrupt computer systems or networks connected to the Site or Services;
(d) Announce (post), promote or transmit any Prohibited Content through the Site or Services;
(e) Interfering utilization and use of the Site or Services;
(f) Use or upload software or material containing/suspected of containing a virus, component damage, malicious code or other harmful components in any manner that could damage data or cause damage to the Site or interfere with the operation of computers Other customers or mobile device, or trusted or services; and
(g) use the Site or Services outside of the rules/policy of the use of any network-connected computer, any applicable Internet standards, and other applicable laws.

11. Disclaimer

a) All results and testimonials about our products as a whole are the feedback from the user
b) Please read first about product information such as labeling and ingredients. We are not responsible if you have any allergic or sensitive to certain ingredients.
c) We've been working to display the color that matches the original color on the packaging. The original color you see depends on your monitor and may result in inaccurate.
d)    The results of each individual user may be different.

12. Termination and Changes

We have an absolute right to modify, suspend or cancel these Terms of Site and/or Services, including the guidelines, notices, operating rules, policies, instructions, including but not limited to Services benefits, the way to achieve the level of Program, the way to earn Services points, and the way to evaluate the eligible purchase and/or other Site and/or Services activities, and any part of it, at any time without prior notice. We urge you to examine the Terms of this page periodically. You are supposed to know and to abide by any changes in the Terms to continue to use and/or to access the Site.

We also reserve the right to disable and to audit your account and/or User Content at any time, in our sole discretion. If there is inaccurate/untrue data, a misuse of the Site and/or Services, failure to comply with the Site and/or Services requirements, actions that harm our interests, fraud or attempted fraud, you will no longer meet the requirements to participate in the Site and/or the Services and we reserve the right to suspend, terminate or refuse your account and/or User Content.

13. Indemnity and Limitation of Liability

We are not responsible for any loss arising from or in connection with these Terms or the contents of the Site or Site and / or Service Site. This applies to all damages of any kind, including but not limited to damages for any direct, indirect, incidental, consequential, income or profit, technical, and other non-technical.

By agreeing to these Terms, you agree to indemnify, defend, freeing neither Looké Cosmetics nor our parents, directors, officers, employees, consultants, agents, and affiliates from any and all third party claims, liability, damages and/or expenses (including but not limited to, legal fees) arising from the use of this Site or your violation of these Terms. You also agree that no claim or action in (1) agreement, warranty, or error (including omission) arising out from your involvement in the Site and Service, (2) using a gift or other benefits or these Terms that you carry more than one (1) year after the cause of action relating to claims or actions arising. If you are not satisfied with the Site and/or the Services, you can terminate your account. We have no obligation, indemnity, or responsibility to you.

14. Applicable Law

These Terms are governed by the Indonesian laws, without giving any principles of conflicts of Indonesian Law. Looke and Customer/User Site and/or Services (collectively, the "Parties") agree that any dispute, claim or controversy arising out from and/or related to these Terms shall be resolved by the District Court of Sleman. The Parties also understand that all disputes arising from and/or in connection with these Terms which cannot be resolved informally within 30 days will be submitted to the exclusive jurisdiction of  the District Court of Sleman.

If you have further questions, you can send an email to info@lookecosmetics.com or you can also get answers that are already available in our FAQ section.